The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:

applying the underpinning knowledge and skills

applying relevant legislation and workplace procedures

locating and interpreting workplace information

following established procedures for occupational health and safety, security, hazard identification and risk controls

applying information about accident-emergency policies and procedures and duty of care responsibilities

demonstrating safe work practices

monitoring passenger and road user behaviour

recognising and adapting to cultural differences including modes of behaviour and communication

identifying difficult customer or road user situations and applying conflict resolution or avoidance behaviour

using effective communication skills

diffusing threats of physical violence

selecting and using self protective behaviour

seeking assistance, as required, from external emergency support services

following correct fatigue management precautions and procedures

completing OH&S and accident-emergency records/reports as required

demonstrating the correct use of a duress alarm (if required by state/territory regulators)

demonstrating how to conduct a security camera check to ensure it is operational (if required by state/territory regulators)

completing security camera download request (if required by state/territory regulators)

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Assessment of duress alarm and security cameras is to be conducted on actual equipment used in the taxi industry

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant codes of practice and legislative requirements

Relevant OH&S procedures and guidelines

Procedures and protocols for safety and security procedures

Sources of information and documentation needed when complying with safety and security procedures

Typical problems that can occur when complying with safety and security procedures and related appropriate action that can be taken to prevent or solve them

Safe work practices relevant to individual work roles

Location and use of safety alarms, emergency shutoff systems, and emergency communication systems

Potentially difficult situations, such as poorly lit pick-up areas, fare evasion, intoxication, over crowding

Cultural sensitivities that lead to angry responses

Culturally appropriate responses to potential problem situations

Emergency response procedures

Appropriate reporting procedures including emergency, fire and accident procedures

Codes and systems for breaches of security

Manual lifting and manual assisted lifting

The risks and hazards created by fatigue

How fatigue affects workplace performance

How fatigue contributes to workplace accidents

Ways of recognising fatigue

Ways of managing fatigue

Causes and effects of fatigue on drivers

Lifestyles which promote the effective long-term management of fatigue

Required skills:

Communicate effectively with others when following safety and security procedures

Read and comprehend simple statements in English

Work collaboratively with others when driving a taxicab

Interpret and follow operational instructions and prioritise work

Complete documentation related to safety and security in the workplace

Operate electronic communication equipment to required protocol

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems, faults or malfunctions that may arise when following safety and security procedures in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may occur when following safety and security procedures

Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Modify activities depending on differing operational contingencies, risk situations and environments

Apply fatigue management knowledge and techniques

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and appropriately apply technology, information systems and procedures to complete workplace tasks

Select and use required personal protective equipment conforming to industry and OH&S standards

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Procedures may cover:

operation of security cameras and other on-board security devices

safe posture for sitting, standing and bending

manual handling including lifting, transferring

safe handling of vehicle fuels including petrol and LPG

emergencies, fires and accidents

security of cash, documents and equipment

duress alarm and mobile phone

OH&S regulations

GPS operations

emergency procedures

industry standard publications

incident reporting forms

documentation relating to rest time and other contributing factors to fatigue

Applicable regulations and legislation may include:

relevant national/ state/territory legislation, standards, codes of practice including manual handling, noise, smoking, fatigue management

relevant national/state/territory OH&S legislation, workplace instructions, industry and regulatory procedures on safety, security, accidents and emergencies and fatigue management

industry information from the regulator/industry associations

Communication method may include:

phone

radio

on-board communication system

Emergency situations may include:

road accidents

passenger illness

arguments and verbal abuse

drunken behaviour

vehicle fuels e.g. petrol and LPG

road rage

manual handling

extremes of weather conditions

deployment of vehicle SRS air bags if not wearing a seatbelt

Threats of physical violence may include:

verbal threats

menacing physical behaviour

threats with a weapon

intimidation by a group of people

road rage from the drivers of other vehicles

threats from pedestrians

fare evasion leading to confrontation

needles and syringes/body fluids

Security equipment may include:

computer dispatch

vehicle mounted radio

duress alarm (if required by state/territory regulators)

security camera (if required by state/territory regulators)

driver security shields (if required by state/territory regulators)

The methods used to minimise escalation of incidents may include:

using colloquial or culturally appropriate language and actions

negotiation

explaining the operation of the safety equipment on board the taxicab

seeking assistance from external support services

External support staff may include:

other taxicab drivers

police

fire brigade personnel

ambulance personnel

Levels of fatigue can be affected by:

night driving

frequency and duration of breaks

work duration

type of work

lifestyle factors

alcohol and drug abuse

quantity and timing of food and drinks

sleep patterns

opportunities for relaxation with family and friends

personal biological factors

state of mental and/or physical health

circadian rhythms

diet